Refund policy

Returns

We only accept returns if the item received is:

damaged
defective
incorrect

Customers must contact us within 24 hours (1 day) of delivery if there is any issue with the order.

To be eligible for a return request, customers must provide a full unpacking video that includes:

all 4 sides of the parcel clearly visible before opening
proof that the parcel was unopened
the complete unboxing process
clear visibility of the product and issue

Without a proper unpacking video, return/refund requests may not be accepted.

Exchanges

We do not offer exchanges for:

incorrect size selection
change of mind
personal preference

Example:
If you ordered size 42 and received size 42 correctly, the order will not be eligible for exchange or return.

Exchanges/returns are accepted only if the item received is damaged, defective, or incorrect.

Return Shipping

Customers are responsible for return shipping charges unless the issue is confirmed to be caused from our side.

Return shipping fees are non-refundable.

Sale Items

Products purchased during sale or clearance periods may not be eligible for return or exchange unless the item received is damaged, defective, or incorrect.

Product Appearance Disclaimer

Actual product color, texture, or appearance may vary slightly due to lighting, photography, editing, or individual screen settings.

Packaging & Shipping

Minor packaging damage caused during transit will not be considered eligible for return if the product inside remains unaffected.

Customers are responsible for providing accurate shipping details. Orders returned due to incorrect address, failed delivery attempts, or unavailability may require additional shipping charges for re-dispatch.

Order Cancellation

Orders cannot be cancelled once shipped.

Refunds

Once the returned item is received and inspected, we will notify you regarding approval of the refund.

Even if the issue is confirmed from our side, refunds will only be processed after the returned product has been received and verified by our team.

Approved refunds may take up to 30 business days to reflect in the original payment method for security and processing purposes.

However, in most genuine cases, once the returned item is received and verified successfully, the refund is usually initiated within the same day/hour.

Please note that banks/payment providers may take additional time to reflect the refund.

Voyra reserves the right to reject refund or return requests in cases of suspicious activity, incomplete evidence, policy misuse, or failure to meet the stated return conditions.